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Return to shopFAQ
About Us Information
We’re Nassj – 100% Egyptian, We use top-notch fabrics to craft slick, comfy designs that fit your daily hustle and work mode.
Shopping Information
Easy. Browse, add to cart, checkout, boom – done.
Keep it chill – under 30°C, especially for cotton.
A bit, usually 4–6%. If it shrinks more, we’ll swap it.
Check out the size chart on each product page.
Yes, but slight changes can happen depending on the fabric or style.
Sure thing – just hit us up during the return window.
Follow us on socials or sign up for our newsletter – we drop the good stuff there.
Heck yes. If there’s a manufacturing issue, we’ve got your back.
Not a must, you can check-out as a guest, but it makes life easier for tracking and reordering.
Shipping & Delivery Information
Depends on where you are and what you buy – you’ll see the cost at checkout.
3 to 7 working days, usually. Might vary by location.
Yep – on orders over a certain amount. You’ll see the deets while ordering.
Of course – we’ll keep you posted with email. And you can access it in your account.
Not yet – just within Egypt for now.
Reach out to customer care and we’ll check it out for you.
Payment Information
Credit/debit cards or pay on delivery – your call.
Yup! Just pop the code in at checkout and enjoy the cut.
Totally. We use top-level encryption – your data’s locked down.
Yes, just pick that option when you check out.
Order Returns & Exchange
Snap a pic, send it to us ASAP, and we’ll sort it out fast.
No stress. Return or swap it – just keep it in original condition and do it within the return window.
14 days from when it hits your doorstep. You cover the shipping though.
Slide into our customer support DMs or hit us up through our usual channels.
Of course. Once we get the item and check it out, we’ll refund you through your payment method.